Member Care/Service
SimplyFocused on Member Services
To better serve your members, it helps to know them
The member services team needs to know your members, anticipate their needs and quickly help resolve their issues. SimplyFocused helps with all of that.
SimplyFocused Assigns and Tracks Requests
A process for issues to be resolved
By assigning and tracking requests of all kinds, there are records of each interaction with a member and a process for how their issue will be resolved. The way it is supposed to be.
Putting a Member First
Let’s say a member is traveling and wants to make sure their credit card will work when they are abroad. How does that simple request work at your credit union now? Does the member have to call a number, take meaningful time out of their day waiting for a member of your team to process that request? What is the minimum amount of time your credit union would accept this member to spend on this fairly common issue? Twenty minutes? Five?
With SimplyFocused, an interaction like this one takes seconds, letting your member get back to their day knowing their credit union has their back. Instead of an arduous process of getting information from the member, a request like this would be input into the software and assigned to the relevant parties without the members’ continued participation.